FAQs

After making a purchase, you will receive an email confirmation. Once your order is dispatched, a subsequent email will be sent to you with a tracking code. You can use this tracking code on the relevant shipping provider's website to check the status of your delivery.

To cancel your order, please email us directly at alex@esenciakids.com or by using Contact us form.

If we haven't shipped your order yet, we will process the cancellation

Once you've successfully placed an order, you'll receive a confirmation email. If you don't see it in your inbox, kindly check your spam/junk folder or contact our customer service.

We accept all major credit and debit cards, PayPal, and Shop payment options.

Yes, we offer free shipping on orders above $100.

Please refer to the following pages:

• Refund policy
• Privacy Policy

Considering we package every shipment ourselves and inspect each detail before sending, you will never receive a damaged item unless it has been damaged en route. If that does happen and your item arrives damaged, please provide a picture as proof, and we will offer a free exchange.

For any queries or concerns, visit our Contact us page, and our team will be happy to assist you.

We ship to North America, Latin America, Europe, the UK, and Australia.

Have further questions? Contact us

All our products are lovingly handmade in Mexico by select artisans, skilled in generational craftsmanship techniques, ensuring you receive items of unparalleled quality and cultural significance.

Our exclusive products are available only on our online store and through our official social media channels.

Absolutely. Our clothes are made from 100% organic cotton, free from harmful chemicals and pesticides, ensuring they're gentle on your child's delicate skin.

You can delve deeper into our ethos by visiting our:

• About Us page,
• exploring our Journal, or
• by sending us your questions directly via Contact Us page.

We're always here to share our stories and values with you.