Care & Guide

Taking proper care of your organic cotton clothes ensures their longevity and helps save resources. Remember to check the care instructions on each garment for specific guidelines.

DELIVERY

All deliveries are tracked and must be signed for.

Please be aware that public holidays will affect your expected delivery date. Please note we are unable to deliver on Bank Holidays.
All orders come packed in our branded boxes, free of charge.

We are dedicated to delivering your order as quickly and efficiently as possible. All of our products are handcrafted, so please allow for a processing time of 3-5 business days before your order is shipped. Once it's on its way, you'll receive a confirmation email with a tracking number so you can follow its progress.

Delivery time Delivery cost
UK 1-2 working days $20
EU 1-2 working days $20
USA 1-2 working days $20
Cananda 1-2 working days $10

RETURNS

We hope that you are delighted with your order from Esencia Kids, but if for any reason you are not perfectly satisfied, you have 14 days to return your items to us for a refund. Please make sure to return the items in the same condition they were received, with all brand tags attached.

Please note that sale items are final and are not eligible for return.

To return your item, simply follow these steps:

  1. Pack your items securely in the original box, making sure to include the original invoice in the package.
  2. Attach the supplied return shipping label to the outside of the box, carefully removing any other labels on the parcel.
  3. Have the box and item(s) ready for collection at the predetermined day or drop off the parcel at a convenient DHL Collection Point.
  4. Once we receive and inspect the item, we will issue a refund to your original form of payment and send you a confirmation email.

We appreciate your understanding and thank you for giving us the opportunity to make things right.

Washing

  • For machine washing, stick to normal cycles with cold water (max. 30°C) or low temperatures.
  • Using eco-friendly detergent is best and avoids conventional softeners and bleach. This safeguards your clothes' color and shape.
  • Washing them inside out with similar colors is a good practice.

Drying

Skip tumble-drying, which can cause shrinkage and consumes a lot of energy. Instead, hang your organic cotton garments right after machine washing. Gently reshaping and shaking them as you hang ensures they keep their form.

Ironing

Damp clothes can be gently shaken to remove wrinkles naturally. If ironing is needed, use low to medium heat settings. Start with the lowest setting and adjust as necessary.

Removing Stains

Address stains immediately by rinsing with cold or warm water. Cold water is especially effective for preventing stains from setting. For tougher stains, dab gently with a damp cloth and eco-friendly laundry detergent. For valuable items or stubborn stains, consider professional cleaning.